The holidays are coming and for most online retailers ’tis the season to be jolly. With shoppers starting their Christmas purchases as early as september, the holidays season starts earlier for those that really want to take advantage of this opportunity.
Most retailers expect 20-40% of their yearly sales to happen during holidays. Here are some things you should keep in check to insure optimum online store performance and increased sales:
1. Check your suppliers and stocks
It would be quite unfortunate if your sales would increase tenfold and yet you could not ship in time for everyone to get their presents. Say Little Timmy was due to receive a brand new toy but you can only deliver on the 27th of December. Too late.
Even worse – say you have one bestseller your pushing out there on the market and demand is so big that you’re left with no stocks after Black Friday?
These things and many others can happen and can leave a big impression on your sales, profits and customer retention so make sure you check your supply chain for any problems. Here is a brief list you should have in mind when preparing for the holidays:
Check your stocks inventory and your main suppliers
Have a look at last year’s analytics and see what products were most likely to convert users into buyers. Round up the total sales per product and increase that figure so you make sure you’ll be ready to supply the demand.
After you’ve optimized your inventory – make sure the supplier won’t bail out on you if you’ll still run out of stock. You never know when you’ll get your big hit.
Have clear commitments from your shipping supplier
Everyone will expect their purchases delivered by the 25th of December. If you can’t fulfill that – you’re likely to lose a lot of customers. As such – make sure your shipping supplier is ready to deliver on time. Push for shorter delivery terms. After you’re done with that you should also…
Be ready for a lot more pick and packing
Remember – the objective is fast delivery. The fact that the shipping supplier delivers the next day may be useless if it takes you 5 days to pick (or order) and pack an order.
The Holidays will likely increase activity in the warehouse so make sure your fulfillment team is ready to handle a lot more work than it’s used to. If not, scale up temporarily. Can’t scale up? You can outsource your fulfillment operations to a third party logistics (TPL) supplier such as Fulfillment by Amazon.
2. Holiday marketing starts in september
Of course – that doesn’t mean you have to post Santa Claus pictures, snowflakes and Christmas Carols on your Facebook page but being prepared long before your competition can work out miracles. Here are some things you should get ready for, things that usually take quite a lot of time to prepare:
Sell Christmas Bundles to insure up-sell
Great products need less marketing and bundles are great ways to insure your customer feels he’s getting more for the buck. Your best-selling products are usually bought with other smaller accessories. You can find out which are these by having a look at last year’s purchases and analytics.
Have a look at what people bought and how they bought it. Try to look for patterns in these purchases but don’t stop there. If you see that customers bought an Xbox, two extra controllers (one to play with and one to replace the one they’ve previously smashed against the wall) and the latest GTA – make it a bundle. Go beyond that and bundle up for a Playstation gift.
It’s hard to pick presents. Make sure you offer Gift Cards
Remember that ” ’tis the season to be happy ” part at the beginning? Well – turns out that’s kind of a lie. People feel depressed and anxious during holidays. Among the reasons – media overload, crowded places and a pressure to find appropriate gifts for those they hold dear.
Of course you can’t shut down the media overload but an online store is a great place to avoid the crowd and a gift card can be the perfect gift for anyone. Have a look at what customers are preparing to buy as Christmas gifts:
• Gift Cards: 59%
• Electronics (ex: TV, Computer, iPad/Apple products): 38%
• Apparel: 35%
Gift cards are not a maybe – they’re a must.
Improve your search ratings and email database BEFORE Holidays
How will you get customers to your site? Of course – they are buying, but are they buying from YOU? If you’ve planned to increase your sales during the Holidays you can be sure you’re not the only one. However – you can improve your results by:
- Improve your listings in search results: there aren’t many things you can “quickly do” (heard this like a bazzzilion times) but there are some, as long as you have a fairly decent search engine positioning:
- Check for lack of content – some of your products may not have an appropriate description or may not have a description at all, the title may be missing or misleading. If you’re new to this, a great place to start is Moz’s Begginer’s Guide to SEO.
- Structured data goes a long way when you go head to head against your competitors. Showing data regarding product prices, ratings etc. directly in search results can be the difference between a sale and an user that doesn’t bother to click on your link. Better have a developer include Schema.org structured data but if you’re curious to what this means – check out the “getting started” area on Schema.org.
- Increase your email subscribers database: Offer discount, vouchers, products – anything really but get those people to signup to your newsletter, before the holidays. When it comes to sales during holidays, a fairly targeted, permission based newsletter can do a lot more in terms of sales than your usual display or facebook ad.
- Improve your Pinterest page – people on Pinterest like to buy stuff. That’s why they browse. Here are a couple of stats (you can read more about it here) that will make you WANT to improve your Pinterest presence:
- Pinterest drives 41% of ecommerce traffic, 4% more than Facebook
- Pinterest users are big spenders – at $80.54 average value per referred customer, Pinterest is doing better than Facebook ($71.26) and Twitter ($70.17)
Make sure your Store stays open through the traffic flood
Your Black Friday program will likely increase traffic by more than 800% . Most online retailers have an larger increase and the trend just gets better by the year. That means that in order to have your store open during the surge in traffic you should:
- move your store into the cloud so you can easily upgrade used resources when needed. Don’t know what “cloud infrastructure” means? You should definitely catch up with IT reading because these things are not IT – only territory, anymore.
- increase call center operators if you have a support line (hint: you should have one)
- focus mostly on client service and less on marketing when the holidays are actually there. Client service sells, marketing just drives people in the store.
This short guide covers some of the most important basics. If these areas are fully covered – you should do fine during the holidays but make sure you come back to Netonomy.NET for more information.